B2B Terms & Conditions
tembo Craft DESIGN
handmade
Last updated: August 10, 2026
Welcome to our B2B Partner Portal. These B2B Terms and Conditions ("B2B Terms") apply exclusively to all commercial partnerships, wholesale orders, dropshipping orders, and custom projects placed by registered business partners ("B2B Partner", "Buyer", "You"). By registering an account, maintaining a B2B membership, or submitting an order, you agree to the following terms.
1. GENERAL PROVISIONS & ELIGIBILITY
1.1. Business to Business Only: This platform is exclusively for registered businesses, retailers, hospitality entities, dropshippers, and custom project partners. Consumer protection laws (such as the standard 14-day right of withdrawal) do not apply to these B2B commercial transactions.
1.2. Supplement to General Terms: These B2B Terms supplement our general Terms & Conditions available at www.tembocraftdesign.com/terms-and-conditions. For any matters, rules, or obligations not explicitly addressed here, the provisions set forth in our general Terms & Conditions shall apply in full force and effect.
1.3. Privacy Policy & GDPR Compliance: Personal data processing relating to B2B Membership, account management, and dropshipping order fulfillment is governed by our Privacy Policy available at www.tembocraftdesign.com/privacy-policy, which forms an integral part of these Terms.
1.4. Scope of General Terms: This inclusion applies, without limitation, to rules governing website navigation, account security, IP rights, Privacy Policy (GDPR), Limitation of Liability, Severability, and Force Majeure.
1.5. Precedence Clause: In the event of any direct conflict or inconsistency between these B2B Terms and the general Terms & Conditions, these B2B Terms shall take precedence solely with respect to commercial and B2B transactions—including bulk orders and dropshipping orders—as well as membership rules and operations.
1.6. Membership & Partner Status:
1.6.1. B2B Partner (or Member) status is initiated by submitting an official B2B Registration / Application Form via our website. B2B Membership and partnership are officially established only upon our manual review and explicit approval (account activation).
1.6.2. Upon approval, the applicant achieves active "B2B Partner" / "Member" status, which grants access to the restricted B2B Partner Portal, confidential wholesale pricing, dropshipping capabilities, and brand assets under these Terms.
1.6.3. We reserve the right to approve, suspend, or terminate B2B accounts at our sole discretion to maintain the integrity of our brand.
1.7. Confidentiality of Restricted Portal Content:
1.7.1. All non-public content, wholesale price lists, discount structures, product specifications, inventory details, marketing assets, and functional features accessible strictly within the restricted B2B Partner Portal are considered strictly confidential trade secrets.
1.7.2. The B2B Partner agrees not to disclose, share, publish, screenshot, or grant access to any restricted portal areas or confidential materials to any unauthorized third parties without our prior written consent. Unlawful sharing or credential transfer may result in immediate account termination and legal action.
2. ACCEPTANCE OF TERMS & SALES CONTRACT FORMATION
2.1. Acceptance & Binding Nature of Terms: Without prejudice to our general Terms & Conditions (which govern all visitors from the moment they access or use our website), these B2B Terms—supplemented by our general Terms & Condidions for all matters not explicitly detailed herein—become legally binding upon your B2B registration, account approval, or access to the restricted B2B Partner Portal.
2.2. Formation of Sales Contract (Bulk / Wholesale Orders): Submitting an order form via our website is considered an official "Order Request." A binding sales contract for the goods is formed only when we issue an official Proforma Invoice detailing final product costs, custom shipping, and expected lead times.
2.3. Formation of Sales Contract (Dropshipping Orders): Dropshipping orders are placed directly through our online portal and require immediate payment. The sales contract for the specific items is formed automatically upon payment confirmation at checkout.
3. PRICING & PAYMENT TERMS
3.1. Confidentiality: B2B pricing, wholesale margins, and business structures are strictly confidential and must not be published or shared with third parties under any circumstances.
3.2. Pricing Parity (MAP Policy): To protect our brand value, the B2B Partner agrees not to publicly advertise or sell our products on their platforms at a base retail price (excluding shipping) lower than the official retail price listed on our public website, without our prior written consent.
3.3. Bulk Orders: Payable via Bank Transfer based on the issued Proforma Invoice. Fulfillment (and production, if applicable) begins only after funds are fully cleared. All bank transfer fees, intermediary bank charges, and currency conversion costs must be borne entirely by the Buyer.
3.4. Dropshipping Orders: Must be paid immediately at online checkout via Credit Card or available digital payment methods. Orders will not be dispatched until payment is completed.
4. INVOICING AND SETTLEMENT METHODS
4.1. Bulk / Wholesale Orders: Unless otherwise agreed in writing, all bulk and wholesale orders are subject to pro-forma invoicing. The Partner must settle the full invoice amount prior to the dispatch of the goods. We reserve the right to offer deferred payment terms (e.g., Net 15, Net 30) exclusively at our discretion, based on individual partnership agreements.
4.2. Dropshipping Orders: Due to the continuous nature of dropshipping, the settlement of orders shall be executed via one of the following methods, as designated in the Partner’s approved B2B account:
4.2.1. Pay-As-You-Go Method (Default): The Partner must submit payment for each individual dropshipping order (including shipping fees) at the time of order placement via the approved payment gateways. Orders will not be processed or dispatched until payment is successfully captured.
4.2.2. Consolidated Periodic Invoicing (By explicit agreement only): For approved Partners, we may issue a consolidated invoice (e.g., weekly or monthly) covering all dropshipping orders fulfilled during the respective period. Consolidated invoices must be paid within the agreed timeframe (e.g., 8 days from the invoice date). We reserve the right to impose a credit limit on the Partner’s account and may suspend fulfillment if the limit is exceeded or payments are delayed.
4.3. Invoice Delivery: All invoices will be issued electronically and sent to the billing email address provided by the Partner during the B2B registration process.
5. SHIPPING, SPLIT SHIPMENTS & CUSTOMS
5.1. Bulk / Wholesale Orders:
5.1.1. Shipping costs are calculated individually based on the total weight, volumetric dimensions, and final destination. The exact shipping fee will be presented in the Proforma Invoice.
5.1.2. Split Shipments (Bulk only): If bulk items are out of stock, you may request a "Split Shipping Quote." We will provide two options: a single delivery (waiting for all items) vs. a split delivery (in-stock items ship first, with 2 separate shipping fees). Custom distribution requests are subject to mutual written agreement.
5.2. Dropshipping Orders:
5.2.1. Applicable Rates & Regions: Dropshipping shipping fees and covered delivery regions are calculated automatically at checkout based on our official regional rate tables, which are accessible to approved partners on our B2B Partner Portal.
5.2.2. Right to Modify: We reserve the right to update, modify, or adjust shipping rates, regional boundaries, and shipping methods at any time at our sole discretion.
5.2.3. Rate Discrepancies & System Errors: We make every effort to ensure that our published rate tables remain fully up to date and synchronized with our automated checkout system. However, in the event of a technical lag, system error, or manual oversight causing a discrepancy between the published rate schedule and the fee automatically calculated at checkout, the B2B Partner must notify us in writing.
5.2.4. Refund of Overcharges: If a verified discrepancy occurs where the B2B Partner was overcharged relative to the officially published rate active at the time of the order, we commit to reviewing the claim in good faith and refunding or crediting the difference upon confirmation.
5.2.5. Address Accuracy: The B2B Partner is solely responsible for providing the correct shipping address for their end-customer. We take no responsibility for lost or returned parcels due to incorrect address details provided by the Partner.
5.3. Customs, Duties, and Taxes (DAP): All international shipments are shipped under DAP (Delivered at Place) terms. We are not responsible for any import taxes, customs duties, or handling fees applied by the destination country. For dropshipping, the B2B Partner is responsible for informing their end-customers regarding potential customs fees.
6. PACKAGING & BRAND IDENTITY (DROPSHIPPING)
6.1. Branded Unboxing Experience: All dropshipping orders are dispatched in our standard, official brand packaging and include our standard product documentation (brand story, care guides, design certificates).
6.2. Authenticity: The B2B Partner agrees that all parcels will represent our brand identity to guarantee product authenticity and quality for the end-customer.
6.3. No Financial Documents: We guarantee that no wholesale invoices, B2B pricing information, or B2B order confirmations will ever be included inside the end-customer's parcel.
7. PRODUCT SPECIFICATIONS, HANDCRAFTED NATURE & REGULATORY COMPLIANCE
7.1. Handcrafted Nature and Variations:
7.1.1. You acknowledge and agree that products offered by tembo Craft DESIGN are individually handcrafted artisanal items (specifically porcelain, high-fired ceramics, and custom glazes).
7.1.2. Minor variations in color, glaze application, texture, weight, dimensions, or subtle surface markings are natural characteristics of handcrafted production and do not constitute a product defect, non-conformity, or breach of contract.
7.2. Food Safety and EU Regulatory Compliance:
7.2.1. All ceramic products designated for dining, tableware, or food contact purposes ("Food Contact Materials") are manufactured in strict compliance with applicable European Union safety regulations, including Regulation (EC) No 1935/2004 and Directive 84/500/EEC (as amended) regarding heavy metal extraction. Relevant laboratory testing has explicitly verified compliance and confirmed the exclusion of lead and cadmium, and furthermore confirmed the exclusion of barium, nickel, and chromium leaching.
7.2.2. Products intended for dining use are certified food-safe and backed by appropriate technical documentation and laboratory test reports where applicable.
8. INSPECTION, DAMAGES & CLAIMS (IMPORTANT FOR CERAMICS)
8.1. Inspection Period: The Buyer (or the Dropshipping end-customer) must inspect the received goods immediately upon delivery.
8.2. Reporting Damages: Due to the fragile nature of ceramics, any breakages or manufacturing defects must be reported to us in writing within 48 hours of receiving the parcel.
8.3. Evidence Required: To process a claim, the B2B Partner must provide clear photographic evidence of:
8.3.1. The broken item(s);
8.3.2. The original shipping box (showing exterior condition and label); and
8.3.3. The internal packaging materials.
8.4. Compensation: For verified damages, we do not ship single replacement items due to high shipping costs. Instead, the B2B Partner may choose to receive either a direct monetary Refund for the damaged item's value or a Credit Note to be applied to their next order.
8.5. Liability Cap: Our maximum liability for any claim arising from a B2B or dropshipping transaction shall under no circumstances exceed the total purchase price paid to us for the specific item(s) in dispute. We are not liable for indirect, incidental, or consequential damages, including lost profits or loss of business reputation.
9. RETURNS & B2C WITHDRAWAL HANDLING
9.1. B2B Final Sale Policy: As between Us and the B2B Partner, all sales are final. We do not accept returns or order cancellations from B2B Partners for non-defective goods.
9.2. Dropshipping Customer Returns (Right of Withdrawal): If the end-customer exercises their standard consumer right of withdrawal (returning an undamaged item simply because they changed their mind), the logistics and financial risk fall solely on the B2B Partner. The end-customer must send the returned products directly to the B2B Partner's business address, not to us.
9.3. Unauthorized Returns: We do NOT accept end-customer withdrawal returns at our studio. Any unauthorized parcels sent to our address will be refused and returned to sender at the B2B Partner's expense.
9.4. Exclusion Note: This section applies only to undamaged returns (buyer's remorse). Items arriving damaged are handled entirely by Us under Section 8 (Inspection, Damages & Claims).
10. INTELLECTUAL PROPERTY & RESALE GUIDELINES
10.1. Brand Assets & Usage Limitation: Approved B2B Partners may download and use our official product photography, logos, and brand descriptions exclusively for the purpose of selling and promoting our specific products. These assets may not be used, altered, or associated with the sale of any other third-party products.
10.2. Marketplaces: You are permitted to sell our products in your physical store or your own independent e-commerce website. Selling our products on third-party mass marketplaces (such as Amazon, eBay, or Etsy) is strictly prohibited without our prior written consent.
10.3. Exclusive Property: All designs (Universe, No Planet B, Diamond), our logo, and brand identity remain our exclusive intellectual property.
10.4. Post-Termination Obligation to Cease Use and Delete Assets: Upon the suspension, revocation, or termination of the B2B Partner’s membership for any reason, all licenses and authorization to use our intellectual property, logos, product photography, and brand descriptions immediately cease. The B2B Partner agrees to take the following actions within 7 calendar days of termination:
10.4.1. Digital Removal: Permanently remove and unpublish all our brand assets, product photos, trademarks, and copy from their website(s), e-commerce stores, social media platforms, and digital advertising campaigns.
10.4.2. Storage Erasure: Delete and purge all downloaded digital files, catalog data, image repositories, and materials from their local hardware, servers, databases, and cloud storage.
10.4.3. Physical Copies: Destroy, permanently discard, or return (at our request) any physical promotional materials, printed catalogs, or display samples containing our brand identity in their possession.
10.4.4. Certification: Upon our written request, the B2B Partner must provide written certification confirming full compliance with this asset removal and destruction obligation.
11. CODE OF CONDUCT & GOOD FAITH
11.1. Mutual Respect: The partnership shall be conducted in good faith, with mutual respect for each other's business interests.
11.2. Advertising Standards: The B2B Partner agrees to market our products in a manner that reflects the premium nature of the brand. Our products must not be advertised in a derogatory manner, nor unfairly compared to vastly inferior or heavily discounted products that could damage our brand reputation.
11.3. Non-Disparagement: Both parties agree not to make any public statements that may defame, disparage, or negatively impact the reputation of the other party.
12. TERM, TERMINATION & SURVIVAL
12.1. Termination: Either party may terminate the B2B partnership at any time. We reserve the right to immediately revoke B2B Portal access and cancel unfulfilled orders if the Partner breaches these Terms (e.g., violating pricing policies, IP misuse, or unethical behavior).
12.2. Survival: Upon termination or loss of B2B Membership, all rights to use our Brand Assets immediately cease. However, provisions regarding Intellectual Property, Confidentiality, Non-Disparagement, and Governing Law shall survive the termination and remain legally binding.
12.3. Right to Amend & Future Updates: We reserve the right to update, modify, or replace any part of these B2B Terms or our general Terms & Conditions at any time. Any changes will become effective immediately upon being posted on our website or the B2B Partner Portal. It is the B2B Partner's responsibility to review these terms periodically. Continued use of the B2B Partner Portal, maintaining an active B2B Membership, or the submission of any new orders following the posting of changes constitutes the B2B Partner's explicit acceptance of those updated terms.