Terms & Conditions
tembo Craft DESIGN
handmade
Last updated: August 8, 2026
1. AGREEMENT TO THESE TERMS
1.1. Welcome to tembo Craft DESIGN. These Terms & Conditions constitute a legally binding agreement between you (whether acting individually or representing a business entity, referred to as "you") and tembo Craft DESIGN ("we," "us," or "our"). These terms govern your access to and use of our website at www.tembocraftdesign.com, as well as any related media forms, mobile sites, or connected channels (collectively, the "Site").
1.2. By accessing or browsing the Site, you confirm that you have read, understood, and agreed to be bound by these Terms & Conditions. If you do not agree with all of these terms, you must discontinue use of the Site immediately.
1.3. We reserve the right to modify, amend, or update these Terms & Conditions at any time and for any reason at our sole discretion. We will notify you of any changes by updating the "Last updated" date at the top of this document. Your continued use of the Site following the posting of any revisions constitutes your explicit acceptance of those changes.
1.4. Visitors access the Site on their own initiative and are solely responsible for ensuring compliance with any applicable local laws. By using the Site, you represent and warrant that you have reached the age of majority in your jurisdiction of residence. We reserve the right to refuse service to anyone at any time for any reason.
2. COMMERCIAL AND B2B TRANSACTIONS
2.1. These general Terms & Conditions primarily govern direct-to-consumer (B2C) purchases, general website navigation, and user interactions.
2.2. If you are purchasing products as a registered business, reseller, hospitality partner, or through our wholesale and dropshipping programs, those commercial transactions are governed separately by our dedicated B2B Terms and Conditions.
2.3. In the event of any direct conflict or inconsistency between these general Terms & Conditions and our B2B Terms and Conditions regarding commercial purchases or wholesale operations, the B2B Terms and Conditions shall take precedence.
3. INTELLECTUAL PROPERTY RIGHTS
3.1. The Site, along with all its source code, databases, software, website designs, audio, video, text, photographs, graphics, trademarks, service marks, and logos (collectively, the "Content" and "Marks"), is our exclusive proprietary property and is protected by copyright, trademark, and other intellectual property laws.
3.2. All Content and Marks are provided on the Site on an "AS IS" basis for your personal, non-commercial information and use only. Except as expressly authorized in these Terms, no part of the Site, Content, or Marks may be copied, reproduced, aggregated, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted, distributed, licensed, sold, or otherwise exploited for any commercial purpose whatsoever without our explicit prior written consent.
3.3. We grant you a limited, revocable, non-exclusive license to access the Site and download or print a copy of portions of the Content solely for your personal, non-commercial use. All rights not expressly granted to you are reserved by us.
4. USER REPRESENTATIONS AND ACCOUNT SECURITY
4.1. By using the Site, you represent and warrant that:
4.1.1. All registration details you provide are true, accurate, current, and complete, and you will promptly update such information when necessary;
4.1.2. You possess the legal capacity to enter into a binding contract and agree to comply with these Terms;
4.1.3. You are not a minor in your jurisdiction of residence, or if you are a minor, you have valid parental or guardian consent to use the Site;
4.1.4. You will not access the Site through automated or non-human means, such as bots, scripts, or scrapers.
4.2. If you provide any information that is untrue, inaccurate, or incomplete, or if we suspect a violation of these terms, we reserve the right to suspend or terminate your account and refuse any current or future use of the Site. If you create an account, you are entirely responsible for maintaining the confidentiality of your password and for all activities that occur under your account.
5. UNACCEPTABLE USE AND RESTRICTIONS
5.1. Our Site is provided strictly for its intended commercial and informational purposes. You are expressly prohibited from utilizing this platform in connection with any unauthorized commercial ventures or illegal activities.
5.2. By accessing the Site, you explicitly agree that you will not:
5.2.1. Employ any automated scripts, data scrapers, bots, or extraction tools to harvest, compile, mirror, or build any databases or directories from our platform without our explicit written consent.
5.2.2. Harvest user contact information, including email addresses or account details, for the purpose of distributing unsolicited marketing materials, spam, or creating fake accounts.
5.2.3. Utilize third-party purchasing intermediaries, buying agents, or automated checkout bots to acquire goods from our store.
5.2.4. Exploit the Site to advertise or sell unauthorized goods, services, or third-party platforms.
5.2.5. Attempt to bypass, disable, tamper with, or circumvent any security protocols, digital rights management, or access control features designed to protect the Site and its Content.
5.2.6. Frame, embed, or link to the Site in a manner that misrepresents your relationship with us or utilizes our brand unethically.
5.2.7. Engage in deceptive practices, phishing, or any attempt to trick us or our community members into revealing sensitive information or account credentials.
5.2.8. Misuse our customer support channels by submitting fabricated claims, false reports, or unjustified complaints.
5.2.9. Overload, disrupt, or launch denial-of-service attacks against our servers, networks, or the underlying infrastructure of the Site.
5.2.10. Impersonate another individual, business entity, or use another customer's login credentials.
5.2.11. Copy, reverse-engineer, decompile, or adapt any part of the Site’s underlying software code or architecture.
5.2.12. Remove, obscure, or alter any trademark, copyright, or proprietary rights notices attached to our Content or products.
5.2.13. Use our platform, designs, or Content to build a competing business or for any revenue-generating enterprise not authorized by us.
6. USER-SUBMITTED CONTENT AND MATERIALS
6.1. We may offer features that allow you to post comments, participate in discussions, write product reviews, or upload materials (collectively referred to as "Contributions"). Please be aware that any Contributions you post may be visible to the public.
6.2. By submitting any Contributions to our Site, you guarantee and represent that:
6.2.1. Your content does not infringe upon the intellectual property, copyrights, patents, or trade secrets of any third party.
6.2.2. You hold all necessary rights, licenses, and permissions to share the content and authorize us to use it.
6.2.3. The material you upload is accurate, genuine, and not intended to deceive or mislead others.
6.2.4. You are not uploading spam, pyramid schemes, unauthorized advertisements, or malicious software.
6.2.5. Your Contributions do not contain offensive, violent, threatening, libelous, racist, or defamatory language, and do not harass or target specific individuals.
6.2.6. Your submissions comply strictly with all applicable local, national, and international laws, including privacy and publicity regulations.
6.3. We reserve the right to suspend your access to the Site if your Contributions violate any of these rules.
7. LICENSING OF YOUR CONTRIBUTIONS
7.1. While you retain absolute ownership of the intellectual property you submit, by posting Contributions on our Site (or linking your social media accounts to our platform), you grant tembo Craft DESIGN a perpetual, irrevocable, worldwide, royalty-free, and fully transferable license to use, display, reproduce, modify, translate, distribute, and broadcast your Contributions across any media formats or channels.
7.2. This includes the right to utilize your name, likeness, and submitted images for marketing and promotional purposes. You explicitly waive any moral rights associated with your Contributions. Furthermore, we reserve the right—though not the obligation—to monitor, edit, redact, or permanently delete any user-submitted content at our absolute discretion, without prior notice.
8. REVIEW AND RATING STANDARDS
8.1. If you choose to leave a product review or rating on our platform, you must adhere to the following guidelines:
8.1.1. Reviews must be based on genuine, first-hand experiences with our products.
8.1.2. You must refrain from using profanity, discriminatory language, or hate speech.
8.1.3. You may not mention illegal activities or make legal accusations in your reviews.
8.1.4. Competitors or individuals affiliated with competitors are strictly prohibited from posting malicious or negative reviews.
8.1.5. You cannot organize or participate in artificial review campaigns (whether designed to boost or harm product ratings).
8.2. We retain the absolute right to publish, reject, or remove reviews as we see fit. Reviews represent the opinions of the individual users, not the views of tembo Craft DESIGN, and we accept no liability for statements made by users within the review sections.
9. THIRD-PARTY INTEGRATIONS AND SOCIAL MEDIA
9.1. Our platform may allow you to connect or log in using third-party services. If you choose to link these accounts, you authorize us to access specific information as permitted by your privacy settings on those external platforms.
9.2. Please remember that your relationship with these third-party networks is governed entirely by their respective terms and privacy policies. We are not responsible for the accuracy, legality, or security of the data handled by external social media providers, and you may disconnect these services from your account at any time.
10. UNSOLICITED FEEDBACK AND IDEAS
10.1. We highly value customer input; however, any ideas, feedback, suggestions, or proposals you send to us regarding product improvements or new designs ("Submissions") will be treated as non-confidential. By sending us Submissions, you assign all intellectual property rights in those ideas to tembo Craft DESIGN. We are free to implement, commercialize, or share these ideas without any obligation to provide compensation, credit, or acknowledgment to you.
11. THIRD-PARTY WEBSITES AND CONTENT
11.1. The Site may contain links directing you to external websites ("Third-Party Websites") and may feature articles, photographs, videos, or other materials originating from external sources ("Third-Party Content").
11.2. We do not monitor, investigate, or verify the accuracy, reliability, or appropriateness of any Third-Party Websites or Third-Party Content. Consequently, we accept no responsibility or liability for any external websites you access through our Site or any third-party materials you consume. Engaging with or navigating to Third-Party Websites is done entirely at your own risk.
12. THIRD-PARTY TOOLS
12.1. For your convenience, we may provide access to optional third-party tools (such as payment gateways or tracking features). We do not endorse, monitor, or exercise any control over these external tools. You acknowledge and agree that access to such tools is provided strictly on an ”as is” and “as available” basis, without any warranties or conditions. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
13. ADMINISTRATION OF THE SITE
13.1. To ensure a secure and premium experience for all users, we reserve the right to:
13.1.1. Actively monitor the Site for potential breaches of these Terms.
13.1.2. Initiate legal proceedings against individuals who violate applicable laws or these rules.
13.1.3. Deny access, suspend accounts, or limit the visibility of user content at our sole discretion.
13.1.4. Purge or remove files that are excessively large or impose a technical burden on our hosting infrastructure.
13.1.5. Manage the overall functionality and aesthetic integrity of the Site to protect our brand and intellectual property.
14. DURATION AND ACCOUNT SUSPENSION
14.1. These Terms remain fully effective for as long as you navigate the Site or maintain an active account. WE RETAIN THE UNILATERAL RIGHT TO DENY ACCESS, BAN IP ADDRESSES, OR TERMINATE ACCOUNTS WITHOUT PRIOR WARNING OR LIABILITY FOR ANY REASON, INCLUDING SUSPECTED BREACHES OF THESE TERMS OR APPLICABLE LAWS.
14.2. If your account is suspended or terminated by our administration, you are strictly forbidden from circumventing the ban by creating secondary accounts under aliases, fake names, or through third parties.
15. MODIFICATIONS TO THE SERVICE AND PRICES
15.1. We are constantly evolving our brand. As such, we reserve the right to alter, discontinue, or update the Site, our product offerings, or pricing structures at any given moment without prior notice. We shall not be held liable for any inconvenience, lost sales, or damages resulting from the Site being temporarily offline for maintenance or permanently discontinued.
15.2. We cannot guarantee the Site will be available at all times. We may experience hardware, software, or other problems resulting in interruptions, delays, or errors. You agree that we have no liability whatsoever for any loss, damage, or inconvenience caused by your inability to access or use the Site during any downtime.
16. PRODUCTS AND SERVICES
16.1. Certain exclusive items may only be available online through the Site and are subject to limited quantities. All physical products are subject to return or exchange strictly in accordance with our Return Policy.
16.2. While we make every effort to display product colors, textures, and dimensions as accurately as possible, we cannot guarantee that your specific hardware’s screen will render them with absolute precision. We reserve the right to change, modify, or remove any product descriptions or items from our catalog at any time without notice.
16.3. Furthermore, we do not warrant or guarantee that the quality of any physical goods, services, information, or other materials purchased or obtained by you will completely meet your personal expectations, nor do we guarantee that any subjective errors in the Service will be corrected.
17. PRODUCT SPECIFICATIONS, HANDCRAFTED NATURE AND FOOD SAFETY
17.1. Handcrafted Nature and Variations:
17.1.1. You acknowledge and agree that products offered by tembo Craft DESIGN are individually handcrafted artisanal items (specifically porcelain, high-fired ceramics, and custom glazes).
17.1.2. Due to the nature of handcrafted ceramic production, minor variations in color, glaze application, texture, weight, dimensions, or subtle surface markings are natural characteristics of the crafting process.
17.1.3. Such unique variations do not constitute a product defect, non-conformity, or breach of contract, provided that the product substantially fulfills its function and matches the primary specifications agreed upon.
17.2. Food Safety and EU Regulatory Compliance:
17.2.1. All ceramic products designated for dining, tableware, or food contact purposes ("Food Contact Materials") are manufactured in strict compliance with applicable European Union safety regulations, including Regulation (EC) No 1935/2004 and Directive 84/500/EEC (as amended) regarding heavy metal extraction. Relevant laboratory testing has explicitly verified compliance and confirmed the exclusion of lead and cadmium, and furthermore confirmed the exclusion of barium, nickel, and chromium leaching.
17.2.2. Products intended for dining use are certified food-safe and backed by appropriate technical documentation and laboratory test reports where applicable.
17.3. Product Care and Intended Use:
17.3.1. Products must be used strictly in accordance with the product description and Care Instructions provided on the Site (e.g., guidelines regarding dishwasher usage and microwave suitability).
17.3.2. tembo Craft DESIGN accepts no liability for damage, cracking, or deterioration resulting from improper care, thermal shock (e.g., placing cold ceramics directly into a preheated oven or over direct flame), or unintended commercial/industrial misuse.
18. ORDERS AND BILLING
18.1. We retain the exclusive right to refuse, limit, or cancel any order placed with us by any user. These restrictions may be applied at our sole discretion per customer account, per individual, per household, or to orders utilizing the same credit card, billing address, or shipping address.
18.2. If we modify or cancel an order, we will attempt to notify you via the email address or phone number provided at checkout. We strictly reserve the right to limit, refuse, or prohibit orders that, in our sole judgment, appear to be placed by unauthorized resellers, distributors, or dealers. You agree to provide current, complete, and accurate purchase and account information for all transactions made at our store.
19. CORRECTIONS
19.1. Occasionally, the information presented on the Site may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, availability, or other operational details. We reserve the strict right to correct any such errors, inaccuracies, or omissions, and to change, update, or cancel affected orders and information on the Site at any time without prior notice.
20. FORCE MAJEURE (EVENTS BEYOND OUR CONTROL)
20.1. We shall not be held liable or responsible for any delays, failures in performance, or loss of goods caused by events beyond our reasonable control (Force Majeure). Such events include, but are not limited to: natural disasters, severe weather conditions, acts of God, strikes, war, global pandemics, government restrictions, the bankruptcy or operational failure of third-party shipping carriers, lost or destroyed parcels during transit by third-party logistics providers, or any other unforeseeable disruptions. In such cases, we are under no legal obligation to provide financial compensation or assume liability for the resulting consequences.
21. STATUTORY CONSUMER RIGHTS & ONLINE DISPUTE RESOLUTION
21.1. Nothing within these Terms & Conditions is intended to restrict, limit, or void your mandatory statutory rights as a consumer under European Union or Hungarian consumer protection laws. This includes your statutory warranty rights (törvényi kellékszavatosság) and your 14-day right of withdrawal.
21.2. Consumers residing within the European Union have the right to seek out-of-court dispute resolution through the European Commission’s Online Dispute Resolution (ODR) platform, available at: https://ec.europa.eu/consumers/odr.
22. GOVERNING LAW AND JURISDICTION
22.1. These Terms, along with your engagement with the Site and any subsequent purchases, shall be governed by, interpreted, and enforced in accordance with the laws of Hungary, disregarding any conflict of law principles.
23. DISCLAIMER OF WARRANTIES
23.1. THIS PLATFORM IS PROVIDED STRICTLY ON AN "AS-IS" AND "AS-AVAILABLE" BASIS. BY USING THE SITE, YOU ACCEPT THAT YOU DO SO AT YOUR OWN RISK. TO THE MAXIMUM EXTENT PERMITTED BY JURISDICTIONAL LAW, WE EXPRESSLY DISCLAIM ALL WARRANTIES, WHETHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A SPECIFIC PURPOSE, AND NON-INFRINGEMENT.
23.2. WE GUARANTEE NO ABSOLUTE ACCURACY REGARDING THE CONTENT ON THIS SITE OR LINKED EXTERNAL SITES. WE ASSUME NO LIABILITY FOR:
23.2.1. FACTUAL ERRORS OR INACCURACIES,
23.2.2. PROPERTY DAMAGE OR PERSONAL INJURY RESULTING FROM SITE ACCESS,
23.2.3. UNAUTHORIZED BREACHES OF OUR SECURE SERVERS LEADING TO DATA EXPOSURE,
23.2.4. TRANSMISSION INTERRUPTIONS, OR
23.2.5. MALICIOUS CODE, VIRUSES, OR BUGS TRANSMITTED THROUGH THE SITE BY THIRD PARTIES.
24. LIMITATION OF LIABILITY
24.1. UNDER NO CIRCUMSTANCES SHALL TEMBO CRAFT DESIGN, ITS FOUNDERS, EMPLOYEES, OR AFFILIATES BE HELD LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, PUNITIVE, OR SPECIAL DAMAGES—INCLUDING BUT NOT LIMITED TO LOST REVENUE, LOST PROFITS, OR LOSS OF DATA—ARISING OUT OF YOUR USAGE OF THE SITE, EVEN IF WE HAVE BEEN PREVIOUSLY ADVISED OF THE POTENTIAL FOR SUCH DAMAGES.
25. INDEMNIFICATION
25.1. You agree to fully defend, indemnify, and hold harmless tembo Craft DESIGN, our partners, and employees against any claims, damages, liabilities, legal fees, or expenses demanded by any third party as a result of:
25.1.1. your use of the Site;
25.1.2. content or Contributions you uploaded;
25.1.3. your violation of these Terms;
25.1.4. any breach of your representations and warranties; or
25.1.5. your infringement upon the intellectual property or legal rights of a third party.
25.2. We reserve the right to assume exclusive defense and control over any matter subject to this indemnification clause at your expense.
26. DATA MANAGEMENT
26.1. While we implement routine backups and security protocols to manage data transmitted to the Site, you are solely responsible for keeping records of your own information and account data. We accept no liability for the accidental loss, corruption, or deletion of data you provide to our platform.
27. DIGITAL COMMUNICATIONS AND SIGNATURES
27.1. When you browse the Site, submit forms, or send us emails, you are communicating with us electronically. You consent to receive digital communications from us and agree that all electronic notices, policies, agreements, and disclosures completely satisfy any legal requirement that such documents be delivered in writing.
27.2. YOU EXPLICITLY CONSENT TO THE USE OF ELECTRONIC SIGNATURES, DIGITAL CONTRACTS, AND THE ELECTRONIC DELIVERY OF TRANSACTION RECORDS AND INVOICES INITIATED THROUGH OUR PLATFORM.
28. MISCELLANEOUS
28.1. These Terms & Conditions, combined with our published policies, form the entire agreement between you and tembo Craft DESIGN. Our failure to aggressively enforce any single provision does not constitute a waiver of that right. We may transfer or assign our rights and obligations to a third party at our discretion.
28.2. If any specific clause within these Terms is deemed unlawful or unenforceable by a court of law, that clause will be severed without affecting the validity and enforceability of the remaining document. No partnership, joint venture, or formal employment relationship is established by these Terms. You agree that the drafting of these rules shall not be legally construed against us.
28.3. You hereby explicitly waive any and all legal defenses you may possess based on the electronic nature of these Terms & Conditions and the absence of a physical, handwritten signature by the parties to execute this agreement.